FAQs

Q:What does Hi-Q TyreSurance cover?

A:Irreparable damage* to any passenger** tyre/s, purchased from a Hi-Q TyreSurance Approved Dealer (regardless of brand) ,as a result of and unforeseen event caused by a road hazard*** within South Africa, for tyres which are registered via our website www.hiq.co.za, within 30 days from the purchase date reflected on your Hi-Q invoice.

Q:What is ‘irreparable damage*’?

A:Damage to a passenger** tyre, which damage cannot be repaired e.g. side-wall cuts, tears, bubbles etc. Anything else is excluded e.g. punctures and cost to repair, normal tyre wear, flat spots as a result of harsh breaking etc.

Q:What is a ‘road hazard***’?

A:A hazard of whatever nature on a road, including but not limited to, potholes, debris (e.g. glass, steel) etc. Damage to a tyre as a result of a car accident is excluded as this cover is provided by the comprehensive cover for cars given by insurance companies.

Q:What if my tyre is damaged on a sand or gravel road?

A:You are covered whilst travelling on any public and private road within South Africa (incl. asphalt, gravel, sand etc.) which is designed for use by vehicles fitted with passenger tyres.

Any other surface or use is excluded e.g. 4×4 driver training, 4×4 trails/ tours, any recreational activity e.g. performance shows, racing and or exhibitions etc.

Q:Are my 4×4 tyres covered?

A:Yes, if registered within 30 days from the purchase date as reflected on your original Hi-Q purchase invoice.

Q:Are the LDV tyres on my company fleet vehicles covered?

A:Yes, if registered within 30 days from the purchase date as reflected on your original Hi-Q purchase invoice.

Q:How long does the cover last?

A: For 2 (two) years from the date reflected on your Hi-Q invoice.

Q:Are there any additional costs?

A:No.

Q:What is the price of the tyres if I do not want Hi-Q TyreSurance?

A:It stays the same. The Hi-Q TyreSurance benefit is included as standard in every purchase.

Q:Is anything else included?

A:The claim only includes credit towards the purchase of new passenger** tyre/s from a Hi-Q Dealer.

Q:Are fitment, alignment and balancing of new tyre/s covered?

A:No.

Q:How is Hi-Q TyreSurance different to the tyre manufacturer’s warranty?

A:All manufacturers provide you with their own warranty on the tyre which allows you to claim against them for standard manufacturer defects. This cover for defects excludes any damage to tyres as a result of a road hazard, which Hi-Q TyreSurance provides cover for.

Q:What happens to the Hi-Q TyreSurance benefit if I sell my car?

A:The cover will remain in place provided that the vehicle registration number does not change.

Q:Where can I get additional information on the Hi-Q TyreSurance benefits and read the terms and conditions?

A:An information brochure will be available to you in-store when you buy your tyre/s.
You can log on to www.hiq.co.za.
You can call our helpline on 010 040 7781 (08h00 – 17h00 Monday to Friday and 08h00 – 12h00 Saturday, excluding Sundays and Public Holidays).

Q:When does my Hi-Q TyreSurance cover start / commence?

A: Immediately once you have registered your tyre/s on our website (www.hiq.co.za).

Q:How do I register my tyres?

A:On our website (www.hiq.co.za), click the “TyreSurance” button and fill in the required fields using the information on your Hi-Q purchase invoice.

Q:Do I have to pay anything when I register my tyre/s?

A:No.

Q: How long do I have to register?

A:You have 30 days from the date of purchase to register.

Q:How do I register if I don’t have access to the Internet?

A:You can phone our call centre on 010 040 7781 (08h00 – 17h00 Monday to Friday and 08h00 – 12h00 Saturday, excluding Sundays and Public Holidays) and an agent will assist you with the registration telephonically.

Q:How do I know if I have successfully registered my tyres?

A:You will receive a confirmation SMS on your cell phone confirming the registration.

Q:What if I miss the 30 day registration deadline?

A:You will unfortunately not be able to register after the deadline has lapsed or take advantage of the Hi-Q TyreSurance benefit if your tyre is damaged.

Q:Will my registration information be used by any other party other than Hi-Q?

A:No, we have a strict privacy policy. Your details will be kept private under all circumstances.

Q:Where can I claim?

A:You can claim at any Hi-Q Dealer in South Africa. Only Hi-Q will honour the benefits afforded to you by Hi-Q TyreSurance.

Q:What is the claims process?

A:On an incident occurring, you need to take both your registered damaged tyre and the car with the vehicle registration / licence plate number that you used during registration to any Hi-Q Dealer.
The cause of the damage* will be determined by Hi-Q while you are in-store.
The remaining tyre tread depth will be immediately measured at 3 points on the tyre. Credit will be awarded based on the lowest measurement.
The dealer will contact our call centre agent directly in order to proceed with the validation.
Both you and the dealer will be informed of the exact credit amount due to you.
You will receive a credit towards the purchase of your new passenger** tyre/s.

Q:How is my credit calculated?

A:Your tread will be measured at 3 points on the tyre; the outer, middle and inner shoulders. Credit will be awarded based on the lowest measurement taken (log on to www.hiq.co.za to view the tread depth credit matrix) based on the value of the tyre on your original purchase invoice that you used during registration i.e. not the cost of the new tyre.

Q:Can I get paid out in cash instead of a credit towards my next purchase at Hi-Q?

A:No.

Q:Can I only claim at a Hi-Q Dealer?

A:Yes.

Q:How long does a claim take to process?

A:Almost immediately, our dealer will determine the damage; obtain the authorisation from our call centre as well as the credit due to you, whilst you are in-store.

Q:How long do I have to claim?

A:You have 30 days from the date of the incident.

Q:Do I have to purchase the exact same tyres as the ones that were damaged?

A:No. You can purchase any passenger** tyre/s, no matter the brand, make or size. Don’t forget to also register your new tyre/s so you qualify for the Hi-Q TyreSurance benefit on your new tyre/s.

Q:Is there a maximum amount that I can claim for?

A:Hi-Q TyreSurance allows you to claim up to a maximum of R6,000.00 incl. VAT per tyre.

Q:Can I opt-in so that Hi-Q can send me marketing information, special offers, keep me updated on further exciting developments within Hi-Q?

A:Yes, you can opt-in for us to keep you abreast on all that’s new and exciting offered by Hi-Q. Just tick the relevant box on our website when you register your tyre/s. You will also be able to opt-out at any time.

* Damage to a passenger** tyre, which damage cannot be repaired e.g. side-wall cuts, tears, bubbles etc. Anything else is excluded e.g. punctures and cost to repair, normal tyre wear, flat spots as a result of harsh braking etc.
** All passenger tyres including sedans, bakkies, taxis, SUV’s, 4×4’s and LDV’s. Excludes all retread tyres, as well as tyres designed for commercial use.
*** A hazard of whatever nature on a road, including but not limited to, potholes, debris (e.g. glass, steel) etc. Damage to a tyre as a result of a car accident is excluded as this cover is provided by the comprehensive cover for cars given by insurance companies.

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